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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

OpsHub Integration Manager

Blueprint Integration with ServiceNow

The integration of Blueprint with ServiceNow helps enterprises closely couple the product management and customer-facing teams, such as sales and support. With this kind of visibility, the coordination between the teams becomes easier and product delivery process becomes seamless.

Blueprint – ServiceNow Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, the cross-functional collaboration enhances seamless communication between teams to take better decisions, faster decisions.

By integrating Blueprint with ServiceNow, enterprises can diminish the collaboration barriers between product management and customer-facing teams, such as sales and support, which otherwise lead to quality issues, delivery delays, and financial loss.

How Blueprint – ServiceNow integration is beneficial for an enterprise

Get complete context of the customer requirement and receive real-time updates when there is a change in the plan

Trace the customer tickets/requests across the delivery chain

Customers experience seamless service throughout the delivery chain

Trusted by the world’s leading enterprises

How OpsHub Integration Manager integrates Blueprint and ServiceNow

OpsHub Integration Manager integrates Blueprint and ServiceNow bi-directionally. It ensures that all data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘tickets/requests’ from ServiceNow along with all details synchronize to Blueprint giving the requirement management team visibility into different kinds of customer requests coming in. When the requirement management team decides on the project completion date/delivery date, all information then fed to Blueprint synchronizes to from ServiceNow, giving service delivery desk visibility to complete customer conversation and delivery date.

Use Case: Blueprint integration with ServiceNow

Problem statement:

The Requirement Management team doesn’t have direct visibility into the enhancement requests coming from customers. Therefore, they must request this data from the support team.

Solution:

If Blueprint and ServiceNow are integrated, the Product Management team as well as the support team will be on the same page in terms of what is to be communicated to the customer.

Scenario:

A customer logs a ‘ticket’ in ServiceNow stating, “We need a new option – Priority 6 – Park for next iteration – in the priority drop-down list”.
The support team, using ServiceNow, identifies it as an ‘enhancement request’.
The ‘enhancement request’ synchronizes to Blueprint as a new ‘requirement’.
The Requirement Management Team approves the ‘requirement’ and assigns a completion date to it.
The completion date synchronizes to ServiceNow along with details provided by the Requirement Management Team.
The customer support team is then equipped to respond to the customer about the estimated completion date and progress on the points discussed by the Product Manager.

DevOps Leaders

DevOps Leaders

Digital Engineering or Transformation Leaders

Enterprise Architects

Digital Thread for DoD

Cloud Migration & Digital Transformation

Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

Software Development & Agile Engineering

IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Blueprint Integration with ServiceNow

Blueprint – ServiceNow Integration Overview

How Blueprint – ServiceNow integration is beneficial for an enterprise

Trusted by the world’s leading enterprises

How OpsHub Integration Manager integrates Blueprint and ServiceNow

Use Case: Blueprint integration with ServiceNow

Problem statement:

Solution:

Scenario:

Benefits of integration for Blueprint and ServiceNow users

Blueprint users

ServiceNow users

Business value provided

Get started with Blueprint – ServiceNow Integration today!

Integrate Blueprint with these connectors

Integrate ServiceNow with these connectors