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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

OpsHub Integration Manager

Bi-Directional BMC Helix and Azure DevOps integration

Connect IT service management and engineering teams with two-way sync between BMC Helix ITSM (also known as BMC Remedy) and Azure DevOps. Eliminate manual escalations, preserve service context, and resolve requests faster.

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From IT service requests to solutions. Fully connected.

Service requests logged in BMC Helix (formerly named as BMC remedy) often need engineering work in Azure DevOps. The handoff is where things break. Details get lost, attachments don’t transfer, and teams chase status updates manually. IT Service teams can’t see what’s happening; engineers lack context, and resolution drags.

OpsHub Integration Manager connects both systems with near real-time, two-way sync. Service requests move into Azure DevOps with complete information. Engineering updates flow back automatically. Both teams work in their native tools while staying aligned, no manual handoffs, no information gaps.

Trusted by the world’s leading enterprises

Why companies of all sizes love OpsHub

Integration that adapts to how you work

OpsHub fits into existing processes without forcing change. It supports multiple Azure DevOps and Remedy instances integration, and high data volume so teams can scale without rework.

Secure, scalable setup without plugins

Configure and manage integrations through a simple UI or APIs, no coding, no plugins, no risky installs inside your tools. Recovery is automatic if systems go offline.

Complete, context-rich synchronization

OpsHub goes beyond basic fields. Comments, attachments, formatting, relationships, and rank stay intact across systems, with flexible mappings to match real business needs.

Why You Should Integrate BMC Helix and Azure DevOps

Service teams can't see what's happening : Engineering work happens in Azure DevOps where the service desk can't see it. Teams either guess at progress or interrupt engineers to ask. Integration shows real-time updates in Remedy without anyone asking.
Comments and attachments don't follow requests : Important details stay behind in Remedy like notes, screenshots, and discussions. Engineers miss key information and must ask for context. Integration ensures everything moves together with the request.
You can't track what happened : Following one request from start to finish means checking multiple systems and guessing how things connect. Integration keeps everything linked so you can see the full timeline in one place maintaining full traceability.
Manual updates don't scale : The more requests and projects you handle, the more impossible it becomes to keep everything updated manually. Integration handles it automatically no matter how busy things get.

How OpsHub Integration Manager Works

OpsHub Integration Manager connects BMC Helix (formerly named as BMC remedy) and Azure DevOps in near real-time, preserving complete service and engineering information across both platforms.

BMC Helix to Azure DevOps:
Service requests with priority, impact assessment, request history, diagnostics, attachments, and related ticket links.

Azure DevOps to BMC Remedy:
Work status, developer notes, sprint assignments, blockers, and resolution details.

Updates flow continuously in both directions. Service requests and engineering work stay connected, so teams always see status.

OpsHub operates externally via secure APIs, no plugins, no performance impact, no upgrade failures. Handles custom fields and multiple projects without workflow changes.

Result: Engineering receives full-service context. Service teams get automatic updates. Both sides move faster with complete information.

Steps to integrate GitHub and Azure DevOps

Step

Configure BMC Helix and Azure DevOps connections

Step

Select projects and entities to be synchronized.

Step

Define sync direction and filters

Step

Map fields and activate synchronization

Use Case: BMC Helix and Azure DevOps integration

Problem Statement

Service requests exist in BMC Remedy. Engineering execution happens in Azure DevOps. Without integration, escalations are manual, context gets simplified, and status doesn’t sync back. Service teams lose visibility; engineers lack details, and the resolution slows.

Goal

Align service and engineering teams through automated information exchange between BMC Helix (formerly named BMC remedy) and Azure DevOps.

A service analyst logs a high-priority request in BMC Remedy, capturing affected systems, user impact, and diagnostic details.
OpsHub automatically creates a linked Azure DevOps work item with complete service details, priority, attachments, and account information.
Engineers work in Azure DevOps, updating status, adding notes, and documenting root causes.
Updates sync back automatically; no manual follow-ups are needed.
Outcome: Service teams track progress from report to resolution. Engineers work with full context. Stakeholders see complete service delivery without duplicate effort or missing information.

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Requirements Management for Regulated Industries

Bi-Directional BMC Helix and Azure DevOps integration

From IT service requests to solutions. Fully connected.

Why companies of all sizes love OpsHub

Why You Should Integrate BMC Helix and Azure DevOps

How OpsHub Integration Manager Works

Use Case: BMC Helix and Azure DevOps integration

Benefits for teams

BMC Helix users

Azure DevOps Users

Get started with BMC Helix and Azure DevOps integration today!

Integrate BMC Helix with these connectors

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