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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

OpsHub Integration Manager

Rich Data sync, bidirectional BMC Helix–Jira integration

OpsHub connects BMC Helix ITSM (formerly named BMC remedy) and Jira with a reliable two-way integration, so ITSM requests move smoothly into engineering workflows and updates flow back with full context and clear rules.

From ITSM requests to engineering resolution

BMC Helix is where IT teams track service requests and incidents. Jira is where engineering analyzes, prioritizes, and fixes work. Without a purpose-built integration, teams depend on emails, spreadsheets, and partial updates leading to delays and rework.

OpsHub bridges Remedy and Jira by turning Remedy Requests into Jira issues using configurable rules. Comments, attachments, links, and fields move intact, while status updates return automatically. Teams stay aligned without changing how they work.

Trusted by the world’s leading enterprises

Why companies of all sizes love OpsHub

Integration that adapts to how you work

OpsHub fits into existing processes without forcing change. It supports multiple Jira and Remedy instances integration, and high data volume so teams can scale without rework.

Secure, scalable setup without plugins

Configure and manage integrations through a simple UI or APIs, no coding, no plugins, no risky installs inside your tools. Recovery is automatic if systems go offline.

Complete, context-rich synchronization

OpsHub goes beyond basic fields. Comments, attachments, formatting, relationships, and rank stay intact across systems, with flexible mappings to match real business needs.

Why You Should Integrate BMC Helix and Jira?

Manual transfers slow teams down : Copying requests from Remedy into Jira takes time and often leads to delays and mistakes. Integration removes this manual step and keeps working faster.
Missing details stall engineering work : When Jira issues lack attachments or request history, engineers need clarification. Integration ensures full request details reach engineering from the start.
Different tools create disconnects : IT teams that work in Remedy while engineering works in Jira. Integration keeps both systems aligned, so updates flow naturally without forcing anyone to switch tools.
Growth makes coordination harder : As request volumes and Jira projects increase, manual or basic setups can’t keep up. Integration supports higher volumes without breaking workflows.
Unnoticed failures cause confusion : When updates don’t sync, teams lose trust in the data. Integration helps keep both systems consistent, so everyone works from the same information.

How OpsHub Integration Manager Connects Remedy and Jira

OpsHub Integration Manager (OIM) connects BMC Helix (new named BMC Helix ITSM) and Jira using configurable, rule-based synchronization that runs outside both tools.

BMC Helix to Jira: Remedy Requests are created or updated as Jira issues, including comments, attachments, links, and field data, so engineering receives full request context.

Jira to BMC Helix: Jira status changes and resolution updates sync back to Remedy, keeping IT teams informed without manual follow-ups.

Because all logic runs in OpsHub, Remedy and Jira remain untouched and stable as teams, volumes, and configurations grow.

Steps to integrate Remedy and Jira

Step

Configure BMC Helix and Jira connections

Step

Select projects and entities to be synchronized.

Step

Define sync direction and filters

Step

Map fields and activate synchronization

Use Case: BMC Helix–Jira Integration

Problem Statement

IT service requests are managed in BMC Helix, while engineering work is tracked in Jira. Without a dependable connection, request details get lost, updates are delayed, and teams work in isolation.

Goal

Enable structured ITSM-to-engineering escalation with complete request context, predictable flow, and reliable coordination at scale.
An IT team creates a BMC Helix Request that requires engineering action.
OpsHub automatically creates a linked Jira issue with the full request details and attachments.
Engineers work on the issue in Jira, updating status, and adding resolution notes in their normal workflow.
OpsHub synchronizes these updates back to BMC Helix so IT teams always see the latest progress.Both teams stay aligned from request submission to resolution without manual.

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Digital Thread for DoD

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Smart Engineering for AI, Co-Pilot Initiatives

Software Development & Agile Engineering

IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Rich Data sync, bidirectional BMC Helix–Jira integration

From ITSM requests to engineering resolution

Why companies of all sizes love OpsHub

Why You Should Integrate BMC Helix and Jira?

How OpsHub Integration Manager Connects Remedy and Jira

Use Case: BMC Helix–Jira Integration

Benefits of Integration for BMC Helix and Jira Users

For BMC Helix Users

For Jira Users

Get Started with BMC Helix–Jira Integration today!

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