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U.S. state govt. agency
Case study

OpsHub × Deloitte

7 Days. Zero downtime. Jira to Azure DevOps migration for a Deloitte customer by OpsHub

A US state government agency needed to migrate 32,000+ work items from Jira Cloud to Azure DevOps in three months. With one week left and an open-source tool having failed, OpsHub completed the full migration in under a week with zero data loss.

32K+

Work items migrated

14

Issue types handled

One week

Delivery timeline

0

Downtime or Disruption

01

The challenge

Fragmentation → Risk

One week left to meet a hard deadline

The engagement carried a firm three-month government deadline. When the open-source approach was abandoned, a single week remained. Deloitte required an enterprise-grade migration platform that could be deployed, configured, and executed immediately without compromising data quality or completeness.

Nested test data increased complexity

Zephyr Squad Test Steps and execution results required accurate transformation into native ADO test structures while preserving hierarchy, history, and bidirectional sync compatibility.

Manual handoffs delaying live Ccordination

The state agency and Deloitte teams relied heavily on emails and Excel-based tracking, resulting in manual handoffs and coordination delays. Real-time collaboration across stakeholders was critical, with no tolerance for downtime or disruption.

Complex Jira-to-ADO type consolidation

Multiple Jira Types Mapped Into a Single ADO Structure. The Jira project contained multiple subtask and variant issue types built over time. Consolidating these different Jira types into a single standardized ADO Task structure required detailed mapping and transformation logic.

02

The complete roadmap

Initial state

Jira Cloud + Zephyr Squad

The agency maintained over 32,000 work items across 14 issue types in Jira Cloud, with all test management residing in Zephyr Squad. Project data, sprint history, and test entities were siloed from the broader Azure DevOps ecosystem.

Months 1 to 2.5 · Failed attempt

Open-Source tool adopted

The firm attempted to use a free open-source migration tool, but it was slow, required manual effort, and couldn’t preserve linkages, leaving the migration incomplete after 2.5 months.

Critical pivot & execution · Final week

OpsHub migration manager selected

With one week left, Deloitte selected OpsHub Migration Manager and deployed immediately. A 24/7 parallel migration handled 32,363 work items across 14 entity types, with rule-based routing and live sync ensuring no disruption.

Present state

Azure DevOps unified + Live integration active

All work items, test entities, and full revision history reside in a unified Azure DevOps environment. A live bidirectional integration between the agency's ADO instance and Deloitte's client ADO instance keeps two source projects synchronized into one target project on an ongoing basis.

Trigger events

Hard government deadline

A firm three-month completion deadline set by the state government created immediate urgency for a reliable, enterprise-grade migration path with no room for error.

Zero disruption mandate

Live delivery teams could not accept system lockdowns or forced pauses. The migration required an incremental approach that kept all business activity running throughout the entire cutover window.

Post-migration integration requirement

Following migration, the agency required live bidirectional synchronization between its ADO instance and Deloitte's client ADO instance, extending the engagement scope beyond a one-time data move.

03

Solution architecture

Jira Cloud + Zephyr Squad

19 Issue Types

32,363 Work Items

OpsHub Migration Manager

Enterprise-scale migration Platform

Parallel threads

Criteria-based

Test steps + Results

Azure DevOps project 1

Sprints & versions

Azure DevOps project 2

Sprints & versions

Deloitte’s Azure DevOps cloud

Project A

Deloitte’s Azure DevOps cloud

Project B

OpsHub Integration Manager

Enterprise-scale integration platform

Test steps + Results

10 entity types

Bi directional sync

Deloitte customer’s Azure DevOps cloud

Target project

04

Entity synchronization map for migration

  • JIRA issue type

Defect

Story
Enhancement

DB request
DB change request

Test entities : Test plan,
test cycle, Test

Sub tasks
Component-design
Unit-design
Review development

OMM

  • ADO work item type

Bug

User
Story Enhancement

DB Request

Test entities: Test case,
Test plan, Test suite

Task

05

Entity synchronization map for integration

  • ADO instance 1 ·Deloitte

Bug

Work Item

User Story

Work Item

Task

Work Item

Test entities

Case· Plan · Suite· Run

Test results

Including test steps

OIM

  • ADO instance 2 · Deloitte customer

Bug

Work Item

User Story

Work Item

Task

Work Item

Test entities

Case· Plan · Suite· Run

Test results

Including test steps

06

Deployment metrics

Scale & coverage at a glance

32K+

Work items unified in Azure DevOps from jira cloud and zephyr squad

14

Issue types handled including all custom types

100%

History and audit trail preserved up to 10 revisions per item

2

ADO instances live-synced bidirectional post-migration integration

1

Week delivery timeline hard government deadline met

Before OMM

  • Open-source tool running on local system only
  • Slow migration speed missing hard deadline
  • Linkages not preserved between work items
  • Siloed tool environments

OMM deployed

By OpsHub× Deloitte

After OMM

  • 32,363 work items migrated in one week
  • Full revision history (up to 10 per item) preserved
  • All links, attachments, and comments intact
  • Zero disruption teams remained fully operational
07

Key capabilities leveraged

Platform-level features

Capability Description Role in this engagement
Criteria-based project split
One Jira project automatically split into two ADO projects based on defined rules.
Removed manual sorting and ensured correct project mapping.
Parallel migration threads
Multiple threads ran across all entities and volumes.
Compressed timeline to one week without data loss.
Test step migration
Migrated Zephyr Squad Test Steps and Test Step Results into native ADO Test Cases.
Preserved complete test history and execution data in native ADO format.
Bidirectional ADO integration
Synced two source ADO projects into one target project.
Enabled unified collaboration post-migration.
Post-migration validation
Automated checks for items, links, attachments, and tests.
Ensured data accuracy and supported sign-off.
08

Business outcomes

Measurable impact

01

Real-time collaboration

Deloitte and the state agency now operate within a unified Azure DevOps environment. Live bidirectional sync eliminates manual reconciliation and keeps all teams aligned across cloud instances automatically.

02

Governance without bottlenecks

All 32,363 work items migrated within the one-week deadline. The hard government compliance requirement was met without disrupting any active project delivery activity across the agency's teams.

03

Full lifecycle traceability

Complete revision history, cross-item links, attachments, and test execution results are fully preserved in ADO. Stakeholders have audit-ready visibility from day one in the new environment.

04

Zero performance overhead

OpsHub's incremental migration approach ensured no system lockdowns or forced pauses. Live delivery teams transitioned to ADO without operational impact no downtime, no missed sprints.

05

Automated synchronization

Manual, error-prone scripts were retired and replaced with automated, reliable synchronization eliminating maintenance burden and the operational fragility risk they introduced.

06

Future-ready platform

With all development, testing, and project tracking unified in Azure DevOps, the agency is positioned to scale collaboration, enforce compliance standards, and extend integrations across future programmes.

09

Program roadmap

What’s done. What’s next.

Phase 1: Foundation

  • Full audit of Jira Cloud and Zephyr Squad environments
  • All 14 issue types catalogued with field structures
  • ADO target schema and criteria-based split rules defined
  • Dual-track migration and integration strategy finalized
  • Bottleneck eliminated
  • End-to-end traceability established

Phase 2: Migration

  • OMM configured with criteria-based project split rules
  • Parallel threads across all 32,363 work items executed
  • Zephyr Squad entities transformed into native ADO structures
  • Sprints, versions, links, and attachments migrated
  • Incremental live sync maintained zero disruption throughout

Phase 3: Optimization

  • Final delta sync completed within the cutover window
  • Item counts, links, and attachments verified across ADO
  • AI-assisted traceability validation
  • Cross-program governance dashboard
  • Ongoing live sync active across agency and client ADO instances
10

The partnership

OpsHub × Deloitte

OpsHub

Migration and Integration platform

Provided the enterprise-grade OpsHub Migration Manager and Integration Manager platforms. Deployed with 24/7 dedicated support to execute a 32K+ item migration within one week, followed by a live bidirectional ADO-to-ADO integration.

  • Parallel migration threads for enterprise-scale speed
  • Criteria-based project splitting and full Zephyr Squad migration
  • 24/7 dedicated support from deployment through stakeholder sign-off

Deloitte

Implementation partner

Led the overall engagement with the US state government agency. Defined migration criteria, managed stakeholder relationships, and oversaw post-migration ADO-to-ADO integration requirements, ensuring delivery met government compliance and operational standards.

  • Government engagement leadership and stakeholder management
  • Business criteria definition for the criteria-based project split
  • Post-migration integration scoping across client ADO instances

OpsHub and Deloitte bring together deep implementation expertise and proven migration technology to deliver complex, large-scale DevOps transformations for enterprise and government clients. This engagement is a testament to what that partnership delivers under pressure.

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