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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

OpsHub Integration Manager

Digital.ai Agility Integration with Salesforce

The integration of Digital.ai Agility (Formerly VersionOne) and Salesforce helps the project manager, engineering team, and customer-facing teams, such as support, sales, and services teams align their goals and tasks with each other. With the integration of these two systems, enterprises can have cross-functional transparency and enriched collaboration across the business and technical verticals.

Digital.ai Agility – Salesforce Integration Overview

In an Application Lifecycle Management (ALM) environment, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts a team’s productivity, the cross-functional collaboration helps the teams get complete context of the business requirements.

Best-of-breed systems such as Digital.ai Agility (Formerly VersionOne) and Salesforce bring rich functionalities to the ecosystem. By integrating Digital.ai Agility with Salesforce, enterprises can diminish collaboration barriers between the technical and customer-facing teams that otherwise lead to quality issues, delivery delays, and financial loss.

How Digital.ai Agility – Salesforce integration is beneficial for an enterprise

Access customer issues, priorities, and updates in real time across teams

Enable fast, meaningful first responses for high-severity customer issues

Get real-time visibility into resolution updates for customer-reported issues

Collaborate on work items directly from your native Salesforce or Agility systems

Deliver proactive, competitive service with faster pre- and post-sales response

Trusted by the world’s leading enterprises

With Digital.ai Agility + Salesforce integration, enterprises can:

Make better and faster decisions
Accelerate customer response time
Ensure complete traceability of a ‘customer requirement’
Get full context of customer issues and priorities
Leverage the best of functionality and collaboration in the delivery ecosystem

How OpsHub Integration Manager integrates Digital.ai Agility and Salesforce

OpsHub Integration Manager integrates Digital.ai Agility (Formerly VersionOne) and Salesforce bidirectionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All cases, opportunities, feeds, ‘ideas’, or any similar custom entity from Salesforce automatically synchronize to Digital.ai Agility and all the entities and details associated with the entity synchronize back to Digital.ai Agility.

Use Case: Digital.ai Agility integration with Salesforce

Problem statement:

The support/service team receives a customer request. The support/service team recognizes it as an ‘enhancement request’. They, then, send this requirement to the Project Manager for approval. The Project Manager asks for customer emails and more context of the communication between sales team and customer. The sales team then shares the requisite details with the Project Manager who approves the request and shares the details with the engineering team. The support/service team, meanwhile, has no idea as to when the ‘enhancement request’ will be completed.

Solution:

When Salesforce and Digital.ai Agility (Formerly VersionOne) are integrated, the support, service, sales and engineering teams can seamlessly coordinate with each other from their native systems. There is no need to coordinate over a customer requirement on calls or over emails. This helps in cutting down on miscommunication and gives complete visibility to the customer-facing teams and backend teams in each other’s tasks.

Scenario:

The support team gets a ticket from the customer which they classify as an ‘enhancement request’.
The support team logs this ‘enhancement request’ as an ‘idea’ in Salesforce with status ‘Pending for approval’. The support team details out the idea in the description column.
The sales team, also using Salesforce, further details out the context of the request, the urgency of the request, and attaches customer emails for the Project Manager and engineering teams’ reference.
The ‘idea’ synchronizes to Digital.ai Agility as a ‘backlog item’ with status ‘New’. The Engineering Project Manager approves the ‘enhancement request’ by changing the status of ‘backlog item’ to ‘Accepted/In Progress’ and assigns a delivery date for the ‘backlog item’.
The delivery date gets updated in Salesforce as well. The support/service and sales team are, therefore, updated with the due delivery date.
The engineering team starts work on the backlog item, tests it, and marks it as ‘complete’.
The status of the ‘idea’ in Salesforce changes to ‘Ready for customer verification’.
The support team responds to the customer that the enhancement request has been fulfilled and ready for verification.

DevOps Leaders

DevOps Leaders

Digital Engineering or Transformation Leaders

Enterprise Architects

Digital Thread for DoD

Cloud Migration & Digital Transformation

Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

Software Development & Agile Engineering

IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Digital.ai Agility Integration with Salesforce

Digital.ai Agility – Salesforce Integration Overview

How Digital.ai Agility – Salesforce integration is beneficial for an enterprise

Trusted by the world’s leading enterprises

With Digital.ai Agility + Salesforce integration, enterprises can:

How OpsHub Integration Manager integrates Digital.ai Agility and Salesforce

Use Case: Digital.ai Agility integration with Salesforce

Problem statement:

Solution:

Scenario:

Benefits of integration for Digital.ai Agility and Salesforce users

Digital.ai Agility users

Salesforce users

Business value provided

Get started with Digital.ai Agility – Salesforce Integration today!

Integrate Digital.ai Agility with these connectors

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