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OpsHub Integration Manager

Helix Core Integration with Helix ALM & ServiceNow

The integration of Helix Core with Helix ALM and ServiceNow provides the project management team complete traceability for any ticket (incident, problem, or defect) raised by a customer.

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Helix Core – Helix ALM & ServiceNow Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role. While the choice of systems impacts the productivity of a team, the cross-functional collaboration helps the teams get complete context of the business requirements.

Best-of-breed systems such as Helix Core, Helix ALM, and ServiceNow bring rich functionalities to the ecosystem. When Helix Core is integrated with Helix ALM and ServiceNow, all stakeholders have real-time visibility into the commits made by the development team. It is also easier to enforce authentic commits against each work item, and access the changes/edits made to the commit files from Helix ALM itself.

How Helix Core – Helix ALM – ServiceNow integration is beneficial for an enterprise

Track commit volume, track commit trends and edits/changes to commit files in real time

Enforce authentic commits to make sure each commit is happening against a scheduled and open workitem

Eliminate manual effort to close workitems in Helix ALM and ServiceNow by automating the state transition on Helix Core commit

Trusted by the world’s leading enterprises

With Helix Core, Helix ALM, and ServiceNow integration, enterprises can:

Helix Core Integration with Helix ALM & ServiceNow

How OpsHub Integration Manager integrates Helix Core, Helix ALM, and ServiceNow

OpsHub Integration Manager integrates Helix Core, Helix ALM, and ServiceNow – each system with the other bi-directionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All the details related to a commit made against a work item in Helix ALM can be tracked from Helix ALM itself. For example, for each commit that development team makes in Helix Core, Helix Core synchronizes a ‘commit entity’ linked to the specific requirement id back to Helix ALM. Each ‘commit entity’ includes information such as ‘who did the commit?’, ‘when was the commit done?’, and ‘which part of the code was committed?’. The support team, using ServiceNow is also up-to-date with the status of a ticket (incident, problem, or defect) raised by a customer.

Use Case: Helix Core integration with Helix ALM and ServiceNow

Problem statement:

Lack of commit traceability means development and support teams must manually update their systems after successful commit against a workitem.

Solution:

If Helix ALM, Helix Core, and ServiceNow are integrated using OpsHub Integration Manager, the build results will be automatically synchronized to all the integrated systems.

Scenario:

Benefits of integration for Helix Core, Helix ALM, and ServiceNow

Helix ALM & SeviceNow users

Helix Core users

Business value provided

Better Resource
Utilization

0%

Increase in
Customer Satisfaction

0%

Growth in SLA
Turnaround Time

0%

Get started with Helix Core – Helix ALM & ServiceNow Integration today!