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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

Integrate PTC Codebeamer with ServiceNow

Bi-directional real-time sync with OpsHub Integration Manager

Provide product and support teams with unparalleled real-time visibility into the customer requirements and priorities to deliver services faster by integrating PTC codebeamer and ServiceNow. Predict, prevent, or resolve critical customer issues by bringing product and customer-facing teams on the same page with a centralized source of truth.

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Codebeamer-ServiceNow Integration Overview

With OpsHub’s utomated bidirectional integration between codebeamer and ServiceNow, the product and support teams collaborate better to focus on processing tickets, bug fixes and enhancements requests according to priority, without spending their time on manual and faulty data transfers. This avoids duplicity of efforts and accelerates customer response time.

How Codebeamer-ServiceNow Integration is beneficial for an Enterprise

Access the current status of customer requirements in real-time.

Route problems or enhancement requests coming from customers in each system by reverse synchronization of data in real-time.

Automation reduces iterative tasks and speeds up customer issue resolution time.

With OpsHub’s PTC codebeamer and ServiceNow Integration, Enterprises Can:

Achieve real-time, bidirectional data synchronization between PTC codebeamer and ServiceNow.
Provide users with full visibility into customer requirements and delivery timelines.
Ensure both teams get complete context of customer requirements and priorities in real-time.
Eliminate manual updates and reduce cross-team dependencies.
Ensure alignment on shifting priorities and development progress across teams.

How OpsHub Integration Manager Integrates Codebeamer and ServiceNow

OpsHub Integration Manager (OIM)is the industry’s leading data integration platform. It integrates codebeamer-ServiceNow bi-directionally with unmatched scalability, and without slowing end systems.

5 Easy Steps to Integrate Codebeamer and ServiceNow

Step

Configure the codebeamer and ServiceNow connector with authentication details.

Step

Choose the specific projects in codebeamer and ServiceNow to be synchronized.

Step

Select the entities to be synchronized between codebeamer and ServiceNow.

Step

Define the sync direction (one-way or two-way) and configure triggers for automatic data synchronization.

Step

Activate the sync and monitor integration performance with OIM’s centralized dashboard.

Use Case: PTC Codebeamer Integration with ServiceNow

Problem Statement:

IT support and product development teams often face challenges in maintaining real-time alignment between customer tickets and development workflows. The lack of seamless synchronization between tools like ServiceNow and codebeamer creates significant roadblocks like – manual effort, missed updates and fragmented collaboration.

Solution:

Customer Ticket Creation in ServiceNow

A customer logs a ticket in ServiceNow, describing an issue or requesting an enhancement.

Ticket Classification in ServiceNow

The support engineer evaluates the ticket and categorizes it as either: Enhancement Request or Problem (Bug).

Automated Synchronization to Codebeamer

Using OIM, the categorized ticket seamlessly synchronizes with codebeamer as:

A Feature (for enhancement requests)
A Bug (for problems)

Prioritization and Execution in Codebeamer

The product manager in codebeamer assesses the priority of the synchronized feature or bug and assigns it to the appropriate development team.
The development team works on the assigned task, testing and resolving the issue or implementing the feature.

Real-Time Status Updates Back to ServiceNow

OIM automatically updates the status of the feature or bug in ServiceNow, marking the corresponding enhancement request or problem ticket as Completed.

DevOps Leaders

DevOps Leaders

Digital Engineering or Transformation Leaders

Enterprise Architects

Digital Thread for DoD

Cloud Migration & Digital Transformation

Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

Software Development & Agile Engineering

IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Integrate PTC Codebeamer with ServiceNow

Codebeamer-ServiceNow Integration Overview

How Codebeamer-ServiceNow Integration is beneficial for an Enterprise

With OpsHub’s PTC codebeamer and ServiceNow Integration, Enterprises Can:

How OpsHub Integration Manager Integrates Codebeamer and ServiceNow

5 Easy Steps to Integrate Codebeamer and ServiceNow

Step

Step

Step

Step

Step

Use Case: PTC Codebeamer Integration with ServiceNow

Problem Statement:

Solution:

Customer Ticket Creation in ServiceNow

Ticket Classification in ServiceNow

Automated Synchronization to Codebeamer

Prioritization and Execution in Codebeamer

Real-Time Status Updates Back to ServiceNow

Benefits of Integration for Codebeamer and ServiceNow Users

PTC Codebeamer Users

ServiceNow Users

Get started with PTC Codebeamer and ServiceNow integration today!

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