Discover our story, vision, and impact.

By Role

DevOps Leaders

Accelerate delivery with clear insights

By Initiative

By Domain

The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

OpsHub Integration Manager

Integrate Jama Connect with ServiceNow & Azure DevOps Server (TFS)

Jama Connect integration with ServiceNow and Azure DevOps Server (TFS) helps in bringing the customer-facing teams and backend teams on the same page. It gives visibility to the backend team into customer requests and priorities, and provides the customer-facing teams visibility into how a customer request is being developed.

Jama Connect – ServiceNow & Azure DevOps Server (TFS) Integration Overview

In an Application Lifecycle Management (ALM) environment, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, cross-functional collaboration helps the teams get complete context of the business requirements.

Best-of-breed systems such as Jama Connect, ServiceNow, and Azure DevOps Server (TFS) bring rich functionalities to the ecosystem. By integrating Jama Connect with ServiceNow and Azure DevOps Server (TFS), enterprises can keep the business and product development team focused on customer requirements and priorities. The integration can also help diminish collaboration barriers that otherwise lead to quality issues, delivery delays, and financial loss.

How Jama Connect – ServiceNow – Azure DevOps Server (TFS) integration is beneficial for an enterprise

Channelize defects or enhancement requests coming from customers in each system

Trace the requirement breakdown completely – access the features, product backlogs, tasks associated with the requirement

Get complete context of the business requirement and receive real-time updates when there is a change in the plan

Coordinate on the delivery timelines seamlessly with concurrent updates on changes

Trusted by the world’s leading enterprises

With Jama Connect + Azure DevOps Server (TFS) + ServiceNow integration, enterprises can:

Make better and faster decisions
Accelerate customer response time
Ensure complete traceability of a ‘requirement’
Get full context of customer requirements and priorities
Leverage the best of functionality and collaboration in the delivery ecosystem

How OpsHub Integration Manager integrates Jama Connect, Azure DevOps Server (TFS), and ServiceNow

OpsHub Integration Manager integrates Jama Connect, Azure DevOps Server (TFS), and ServiceNow – all three to each other bi-directionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘requirements’ from Jama Connect automatically synchronize to Azure DevOps Server (TFS) & ServiceNow and all the entities and details associated with the ‘requirement’ synchronize back to Jama Connect.

Use Case: Jama Connect integration with Azure DevOps Server (TFS) and ServiceNow

Problem statement:

When the product management, customer relationship management, and development systems are not integrated, the teams must manually collaborate for each request coming from the customer. Manual communication can be time consuming and error prone.

Solution:

When Jama Connect, ServiceNow, and Azure DevOps Server (TFS) are integrated, a defect/enhancement request coming from the customer would be successfully channelized in each system.

Scenario:

Customer logs a ticket in ServiceNow.
The support team identifies the ticket as an ‘enhancement request’.
The ‘enhancement request’ synchronizes to Jama Connect as a ‘feature’.
The product management team, working in Jama Connect, defines the priority of the ‘feature’ and assigns it to the development team.
The development team work on the ‘feature’. Once the feature is completed and tested, the development team marks the status of the ‘feature’ as ‘closed’.
The status synchronizes to both Jama Connect and ServiceNow, and the respective entities – ‘feature’ in Jama Connect and ‘enhancement request’ in ServiceNow are ‘completed’ as well.

Benefits of integration for Jama Connect, Azure DevOps Server (TFS) and ServiceNow users

Jama Connect users

Azure DevOps Server (TFS) and ServiceNow users

Business value provided

Better Resource
Utilization

Increase in
Customer Satisfaction

Growth in SLA
Turnaround Time

DevOps Leaders

DevOps Leaders

Digital Engineering or Transformation Leaders

Enterprise Architects

Digital Thread for DoD

Cloud Migration & Digital Transformation

Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

Software Development & Agile Engineering

IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Integrate Jama Connect with ServiceNow & Azure DevOps Server (TFS)

Jama Connect – ServiceNow & Azure DevOps Server (TFS) Integration Overview

How Jama Connect – ServiceNow – Azure DevOps Server (TFS) integration is beneficial for an enterprise

Trusted by the world’s leading enterprises

With Jama Connect + Azure DevOps Server (TFS) + ServiceNow integration, enterprises can:

How OpsHub Integration Manager integrates Jama Connect, Azure DevOps Server (TFS), and ServiceNow

Use Case: Jama Connect integration with Azure DevOps Server (TFS) and ServiceNow

Problem statement:

Solution:

Scenario:

Benefits of integration for Jama Connect, Azure DevOps Server (TFS) and ServiceNow users

Jama Connect users

Azure DevOps Server (TFS) and ServiceNow users

Business value provided

Get started with Jama Connect – ServiceNow & Azure DevOps Server (TFS) Integration today!

Integrate Jama Connect with these connectors

Integrate ServiceNow with these connectors

Integrate Azure DevOps with these connectors