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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

Integrate Microsoft Dynamics 365 and ServiceNow

Bi-directional real-time sync with OpsHub Integration Manager

Combine CRM data from Dynamics 365 with service history from ServiceNow to gain a 360-degree view of your customers. Enhance customer experience, automate tasks, improve collaboration, and reduce errors.

Trusted by the world’s leading enterprises

Overview: Microsoft Dynamics 365 – ServiceNow Integration

When Microsoft Dynamics 365 and ServiceNow work together, sales stops guessing, support stops reacting, and customers stop waiting.

With real-time visibility into tickets, feedback, and account-wide issues, sales teams can engage proactively while support connects related cases to resolve problems before they escalate. OpsHub Integration Manager ensures seamless data flow between teams, eliminating manual updates, miscommunication, and delays—so every customer gets the fast, informed support they expect.

How Microsoft Dynamics 365 – ServiceNow Integration is beneficial for an enterprise

Support teams get access to comprehensive customer histories, enabling personalized and efficient service.

Fosters better collaboration between sales and support departments.

Automation of routine tasks leads to faster response times and improved operational efficiency.

With Microsoft Dynamics 365 and ServiceNow Integration, enterprises can:

Provide end-to-end traceability into customer requirements and issue resolutions.
Proactively reach out to customers with targeted solutions or offers.
Reduce time-to-market for new products and services.
Anticipate potential customer issues and address them quickly.

How OpsHub Integration Manager integrates Microsoft Dynamics 365 and ServiceNow

Designed for scalability and performance, OIM ensures that end systems remain fast, even when handling high data volumes. It supports the integration of the most intricate entities and workflows, offering powerful customization options to fit unique business needs. With a user-friendly interface, OIM simplifies integration while providing the flexibility and reliability required for modern enterprises.

Steps to Integrate Microsoft Dynamics 365 and ServiceNow

Step

Set up connection to Microsoft Dynamics 365 and ServiceNow systems.

Step

Select the project and the entities for mapping.

Step

Define the sync direction and map relevant fields for synchronization.

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Activate the sync and monitor real-time performance through OIM’s dashboard.

How OpsHub Integration Manager integrates Microsoft Dynamics 365 and ServiceNow

Success stories of those who tried, experienced, and scaled growth with OpsHub

After nearly 5 years of persisting with traditional spreadsheets and manual team collaboration, the switch to real-time tool collaboration using OpsHub solution has been a game-changer for our Verisium Manager and Jira teams. Now, having access to contextual information within our tools in real time has empowered both of them to make more informed decisions, significantly enhancing both quality and time to market.

I really like the migration capability because OpsHub’s migration tool retains all the transaction history along with the work items when it gets migrated. This is something that gives it the real edge in the tool modernization/migration ecosystem compared to its peers where they just provide a PDF-based history.

OpsHub migration tool facilitated the entire migration process in a non-disruptive manner. Most importantly, it helped us provide a holistic view of our portfolio of work and projects across all our digital and IT teams, and still allowing the individual teams to focus on their respective tasks to complete development effortlessly. Our project gained traction within the span of a few months.

OpsHub’s configuration and the quality of migration were quite impressive. The project was orchestrated smoothly without much rework. We had complete transparency and full support from the OpsHub team throughout the project. Our management team and OpsHub worked very closely to unify the multiple use cases across the project so that the end-user experience in the target system is intuitive and seamless.

We have recaptured 15-20% of our developer productivity. The developers always have clarity on which items are top priority, and we can give customers real-time status updates on the spot. With OpsHub, everyone is much more relaxed, and we can resolve more issues faster.

Use Case: Microsoft Dynamics 365 integrate with ServiceNow

Problem statement:

The support team has no visibility into the new accounts created by the sales team; therefore, they are not sure which customer accounts are eligible for support.

Solution:

If ServiceNow (Support team’s system) is linked with Microsoft Dynamics 365 (Sales team’s system), both teams will have visibility into any new customer accounts created by the sales team.

Scenario:

The sales team creates an account for a new customer in Microsoft Dynamics 365 and enables a flag to mark that customer is entitled to support.
The new account syncs to ServiceNow and authorizes the associated profiles to get the service support.
A customer faces an issue and logs an ‘Incident’ in Microsoft Dynamics 365.
A support representative analyzes the issue, marks it as a ‘Problem’ and sends it to the service provider team using ServiceNow system.
OpsHub Integration Manager propagates the Problem as a ‘Bug’ in ServiceNow with all the details provided by the support representative and links the Bug with the customer profile in ServiceNow.
The service provider team examines the Bug, resolves it, updates its status as ‘Fixed’ and adds the comments with issue resolution details.
OpsHub Integration Manager communicates the change in the status of the ‘Problem’ to Microsoft Dynamics 365. The status of the ‘Incident’ in Microsoft Dynamics 365 changes to ‘Resolved’ and the details related to issue resolution sync to Dynamics 365 Incidents’ comments.

Benefits of integration for Microsoft Dynamics 365 and ServiceNow

Microsoft Dynamics 365 Users

ServiceNow Users

Business value provided

Better Resource
Utilization

Increase in
Customer Satisfaction

Growth in SLA
Turnaround Time

DevOps Leaders

DevOps Leaders

Digital Engineering or Transformation Leaders

Enterprise Architects

Digital Thread for DoD

Cloud Migration & Digital Transformation

Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

Software Development & Agile Engineering

IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Integrate Microsoft Dynamics 365 and ServiceNow

Trusted by the world’s leading enterprises

Overview: Microsoft Dynamics 365 – ServiceNow Integration

How Microsoft Dynamics 365 – ServiceNow Integration is beneficial for an enterprise

With Microsoft Dynamics 365 and ServiceNow Integration, enterprises can:

How OpsHub Integration Manager integrates Microsoft Dynamics 365 and ServiceNow

Steps to Integrate Microsoft Dynamics 365 and ServiceNow

Step

Step

Step

Step

How OpsHub Integration Manager integrates Microsoft Dynamics 365 and ServiceNow

Use Case: Microsoft Dynamics 365 integrate with ServiceNow

Problem statement:

Solution:

Scenario:

Benefits of integration for Microsoft Dynamics 365 and ServiceNow

Microsoft Dynamics 365 Users

ServiceNow Users

Business value provided

With OpsHub Integration Manager, both teams stay connected, informed, and proactive—without the extra work.

Integrate Microsoft Dynamics 365 with these connectors

Integrate ServiceNow with these connectors