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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

Migrate from Legacy ITSM Tool

Migrate between ITSM tools without any downtime or disruption

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Trusted by forward-thinking teams across the globe

Why OpsHub Migration Manager is the Enterprise-Preferred Solution for ITSM Migration

Tool migration can be a daunting endeavour for most businesses – owing to risks like downtime, business disruption, and the worst – losing critical data.

OpsHub Migration Manager (OMM) is an enterprise-grade application data migration platform designed to mitigate these risks. It helps enterprises modernize without disrupting ongoing work. Its Live++, reverse sync mechanism, and fail-safe architecture keep systems in sync in real time—ensuring business continuity, reliable data flow, and traceability across tools.

What’s Different About Our Migration Approach?

Zero Downtime: Continuous Access to Both Systems

With OpsHub’s Live++ technology, users can keep working on the source and target systems simultaneously. There’s no waiting period—your business operations keep moving while migration happens in the background.

Zero Disruption: Teams Stay in Sync with Reverse Sync

OpsHub’s unique reverse sync capability ensures that any updates made on the source system after migration begins are automatically synced to the target. Even during long, phased migrations, no data—or effort—is ever lost or out of sync.

Zero Data Loss: Full-Fidelity Migration with Complete Traceability

Let your teams enjoy the same data they used in the legacy system, migrated to exactly where you want in the new one. No data inconsistency or compliance fallouts, no surprises later and no unexpected rework.

Key Considerations for System Migration

Systems	Entities
Zendesk to Cherwell or Cherwell to Zendesk	Cherwell: Incident Zendesk: Zendesk Ticket
ServiceNow to Cherwell or Cherwell to ServiceNow	All System and Custom Tables
MS Dynamics to Cherwell or Cherwell to MS Dynamics	All Entities
PagerDuty to Cherwell or Cherwell to PagerDuty	Incident
Jira Service Management to Cherwell or Cherwell to Jira Service Management	All System & Custom Issue Types

OpsHub Integration Manager

OpsHub Migration Manager

OpsHub Archive Manager

OpsHub Migrator for Microsoft Azure DevOps

OpsHub Data Bridge

DevOps Leaders

DevOps Leaders

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Digital Thread for DoD

Cloud Migration & Digital Transformation

Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

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IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Migrate from Legacy ITSM Tool

Why OpsHub Migration Manager is the Enterprise-Preferred Solution for ITSM Migration

Zero Downtime: Continuous Access to Both Systems

Zero Disruption: Teams Stay in Sync with Reverse Sync

Zero Data Loss: Full-Fidelity Migration with Complete Traceability