Discover our story, vision, and impact.

By Role

DevOps Leaders

Accelerate delivery with clear insights

By Initiative

By Domain

The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

OpsHub Integration Manager (OIM)

Integrate Salesforce with Jira in real-rime

Streamline project management and boost customer experience with OIM’s two-way sync.

Trusted by the world’s leading enterprises

Why should you integrate Salesforce with Jira?

The Power of Integrated Sales and Support

Enterprises need Salesforce and Jira integration to streamline the collaboration between customer-facing teams and development teams. This integration ensures that customer issues, feature requests, and bugs reported in Salesforce are automatically linked to Jira, where the development team can track, prioritize, and resolve them.

By keeping both systems in sync, teams have real-time visibility into the status of issues, ensuring that sales and support teams can deliver a seamless customer experience.

With Salesforce + Jira integration, teams can:

Track issues from start to finish for informed decision-making.
Personalize customer experiences and accelerate response times.
Ensure complete traceability of change requests, tickets to make informed decisions.
Automatically assign tasks and track ownership across teams.
Consolidate data from both systems into unified reports of project progress.

How to integrate Salesforce Jira in real-time

Sync your business-critical data in minutes with OpsHub’s Enterprise-Grade Integration

OpsHub Integration Manager is the industry’s leading choice for enterprise-grade data integration between Salesforce and Jira. OIM is a powerful data integration platform, supporting 60+ ALM and DevOps systems. The platform also supports seamless
integration for home-grown or custom connectors.

Seamless Bidirectional Sync

Automatically synchronize issues between Salesforce and Jira in real-time, ensuring that all information is up-to-date, consolidated, and easily accessible for better decision-making and service delivery.

Automated Workflows

Effortlessly create and track Jira issues directly from Salesforce (and vice versa) without leaving your preferred platform. This enables teams to monitor progress and ensures that issues are accurately linked to the correct customer or opportunity.

Unlimited Record Support and Advanced Mapping

Create Jira issues from any Salesforce record, with the flexibility to customize data mapping, including custom fields and object-specific configurations. Easily manage complex issues with multiple subtasks directly from Salesforce.

Easy steps for Jira Salesforce Integration

Step

Set up connection to Jira and Salesforce.

Step

Select entities to be integrated.

Step

Select sync direction and sync filter.

Step

Click and map fields to be integrated.

Common use cases: Salesforce integration with Jira

Use Case:

The sales team often receives feature requests from customers and logs them in Salesforce. However, without integration with Jira, these requests are not easily communicated to the product development team, leading to delays in implementation and lost opportunities to improve the product.

Goal:

Improve collaboration and fast-track feature delivery between Salesforce and Jira teams.

Scenario:

1. Automatic Syncing

Feature requests logged in Salesforce are automatically synced to Jira as tasks for the product development team.

2. Immediate Awareness

The integration ensures that the development team is instantly informed of new customer requests, allowing for quicker evaluation and prioritization.

3. Streamlined Communication

As the development team works on the feature, their progress and updates are automatically reflected in Salesforce.

4. Real-Time Customer Updates

Sales teams can provide customers with real-time updates on the status and timeline of their feature requests.

Additional benefits of Salesforce-Jira integration

Faster Issue Resolution

Automatically transfer customer issues from Salesforce to Jira, ensuring quicker action by the development team.

Unified Tracking

Maintain consistent visibility of tasks and progress across both platforms, reducing the risk of missed updates.

Improved Collaboration

Seamlessly connect customer-facing teams with developers, enhancing communication and teamwork.

Automated Workflows

Changes in one system instantly reflect in the other, streamlining processes and reducing manual tasks.

Why choose ‘Enterprise-Grade’ over plugins for Salesforce-Jira integration

During Jira Salesforce Integration, it’s crucial to select a solution that can handle the complexities of your business operations.

Scale Across Huge Teams and Multiple Projects

OIM is designed to handle large volumes of data and complex workflows without sacrificing performance. The platform requires minimal administration and detailed documentation + support to ensure your teams extract maximum value.

Real-time Traceability

OIM offers a centralized, easy-to-use dashboard with detailed logging and monitoring features, allowing you to track every interaction and data transfer between Salesforce and Jira. This is essential for troubleshooting issues, auditing compliance, and ensuring data integrity.

Ensure Rich, Accurate Data Always

With OIM – you not only sync data, but also understand the true context behind your data. It supports syncing links, mentions, in-line content with history, as well as comes with built-in failure recovery + conflict resolution.

Data Security and Compliance

Integrations are built with OIM security features, including encryption, role-based access controls and compliance with industry standards such as SOC 2. This level of security is critical for protecting sensitive customer data.

Data Integrity and Error Handling

OpsHub’s error handling features enhance the reliability of integration by ensuring that errors are managed smoothly without data loss or system downtime.

Business value provided

Better Resource
Utilization

Increase in
Customer Satisfaction

Growth in SLA
Turnaround Time

How do I connect Salesforce with Jira, and why is it important?

Connecting Salesforce with Jira helps teams work faster by ensuring customer issues, feature requests, and development updates stay perfectly aligned across both systems. Instead of copying information manually, teams get real-time, accurate data exactly where they work.

Using OpsHub Integration Manager (OIM), organizations can:

Enable secure, real-time bidirectional syncing between Salesforce and Jira
Automatically transfer cases, bugs, features, comments, and attachments
Ensure sales, support, and engineering teams see the same truth without switching tools
Improve customer response times by keeping escalations and development updates in sync

This level of automation and visibility strengthens collaboration and reduces delays across the entire customer-to-engineering lifecycle.

What’s the difference between OpsHub and a basic Jira-Salesforce plugin?

While basic Jira-Salesforce plugins provide simple, one-way or limited syncs, OpsHub Integration Manager (OIM) offers enterprise-grade capabilities designed for scale, flexibility, and reliability. Here’s how OpsHub differs and what it enables:

Automation Across Systems: Automatically create Jira issues when Salesforce Cases are escalated, trigger updates in Salesforce when Jira issues are resolved, and sync comments, attachments, priorities, and custom fields. This ensures accurate, real-time data without manual intervention.
Advanced Workflow Customization: Configure one-way or bidirectional syncs, apply conditional rules, and map custom fields or objects to match unique organizational processes.
Traceability from Request to Resolution: Track a Salesforce Case from creation through Jira development and back, keeping support and engineering teams informed in real time.
Enterprise-Scale Reliability: Handle high-volume data across large teams, with features like error handling, rollback, audit logs, and conflict resolution.
Security and Compliance: Supports encryption, role-based access, and enterprise security standards, ensuring your integrations meet organizational and regulatory requirements.

In short, while plugins may suffice for simple use cases, OpsHub is built for organizations that require automated workflows, full traceability, advanced customization, and robust control over complex, high-volume integrations.

What are the best tools to create dashboards with Salesforce and Jira data?

You can create unified dashboards by combining Jira and Salesforce data using:

Integration Platforms: Use tools like OpsHub Integration Manager (OIM) to sync data from Salesforce and Jira into a centralized store for reporting.
Business Intelligence Tools: Visualize synced data using platforms such as Tableau, Power BI, or Apache Superset.
Enhanced Jira Dashboards: Add Salesforce fields to Jira dashboards through integration to reflect issue progress, priorities, and timelines.
Salesforce Reports: Pull Jira updates (like status changes, comments, or resolution timelines) into Salesforce for combined insights.

With these tools, teams can track full workflows, customer impact, and resolution trends in one view, useful for sales, support, and engineering.

What are some effective Salesforce and Jira integration tools?

Several approaches can help integrate Jira with Salesforce, depending on your workflow complexity and scale:

Enterprise Integration Platforms: Tools like OpsHub Integration Manager (OIM) provide advanced mapping, secure real-time sync, and support for large-scale operations.
Marketplace Plugins / Connectors: Lightweight plugins or connectors can sync basic fields and tasks between Salesforce and Jira, suitable for smaller teams or simple workflows.
Flexible Integration Tools: Some platforms allow customized workflows, conditional syncing, and bidirectional updates for specific use cases.
Customer Service – Focused Connectors: Certain connectors are designed to handle support ticket workflows and maintain SLA compliance.

Organizations often choose a platform like OpsHub when they require scalable, secure, and customizable integration across multiple projects and teams.

Which Salesforce and Jira fields can I integrate?

With OpsHub, you can sync a wide range of standard and custom entities, including:

Salesforce: Cases, Accounts, Opportunities, Contacts, and any custom objects you define.
Jira: Issues, Epics, Bugs, Stories, Test entities (via plugins like Jira XRay or Jira Zephyr), and any custom issue types.

This ensures full context and traceability across both systems, while allowing you to extend the integration to match unique business processes.

DevOps Leaders

DevOps Leaders

Digital Engineering or Transformation Leaders

Enterprise Architects

Digital Thread for DoD

Cloud Migration & Digital Transformation

Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

Software Development & Agile Engineering

IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Integrate Salesforce with Jira in real-rime

Trusted by the world’s leading enterprises

Why should you integrate Salesforce with Jira?

With Salesforce + Jira integration, teams can:

How to integrate Salesforce Jira in real-time

Seamless Bidirectional Sync

Automated Workflows

Unlimited Record Support and Advanced Mapping

Easy steps for Jira Salesforce Integration

Step

Step

Step

Step

Common use cases: Salesforce integration with Jira

Use Case:

Goal:

Scenario:

1. Automatic Syncing

2. Immediate Awareness

3. Streamlined Communication

4. Real-Time Customer Updates

Additional benefits of Salesforce-Jira integration

Faster Issue Resolution

Unified Tracking

Improved Collaboration

Automated Workflows

Why choose ‘Enterprise-Grade’ over plugins for Salesforce-Jira integration

Scale Across Huge Teams and Multiple Projects

Real-time Traceability

Ensure Rich, Accurate Data Always

Data Security and Compliance

Data Integrity and Error Handling

Business value provided

Frequently Asked Questions

Get started with your Salesforce-Jira integration today

Integrate Salesforce with these connectors

Integrate Jira with these connectors