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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

OpsHub Integration Manager (OIM)

Two-way, No-code ServiceNow Salesforce Integration

Accelerate issue resolution and improve sales productivity with OIM’s two-way sync.

Trusted by the world’s leading enterprises

Why should you integrate ServiceNow with Salesforce?

The Power of Integrated Sales and Support

Integrating ServiceNow and Salesforce allows organizations to unify their customer service, IT operations, and sales processes.

With a powerful two-way sync – customer-facing teams and IT departments are aligned with the same data and insights, resulting in faster issue resolution and a more cohesive customer experience.

With ServiceNow + Salesforce integration, teams can:

Automate handoffs between sales and support.
Personalize customer experiences and accelerate response times.
Ensure complete traceability of change requests, tickets to make informed decisions.
Eliminate communication gaps and speed up issue resolution time.
Leverage combined data sets to identify trends and make data-driven decisions.

How to integrate ServiceNow-Salesforce in real-time

Sync your business-critical data in minutes with OpsHub’s Enterprise-Grade Integration

OpsHub Integration Manager is the industry’s leading choice for enterprise-grade data management, providing seamless ServiceNow integration with Salesforce. OIM ensures smooth data flow and synchronization between the two systems, while also supporting 70+ ALM and DevOps platforms, including home-grown or custom connectors.

Automated Workflows

Effortlessly manage and track ServiceNow tickets from Salesforce (and vice versa) with seamless ServiceNow integration with Salesforce. Teams can monitor progress while ensuring problem tickets are accurately linked to the right customer, improving collaboration without switching platforms.

Seamless Bidirectional Sync

Automatically synchronize tickets in real-time with Salesforce ServiceNow integration, ensuring up-to-date, consolidated, and easily accessible information for better decision-making and service delivery.

Limitless Control and Scalability

OIM is designed to keep enterprise needs at the forefront. The platform provides an easy-to-use, unified interface to monitor integration progress, minimize context churn, and keep all stakeholders in the loop – irrespective of your team size and project volume.

Easy steps to integrate ServiceNow and Salesforce

Step

Set up connection to ServiceNow and Salesforce.

Step

Select entities to be integrated.

Step

Select sync direction and sync filter.

Step

Click and map fields to be integrated.

Common use cases: ServiceNow integration with Salesforce

Use Case:

The support team cannot see the new accounts or critical issues created by the sales team, leading to uncertainty about which customers are eligible for support.

Goal:

To eliminate communication gaps between Customer Support and Sales teams by integrating ServiceNow and Salesforce.

Scenario:

1. Account Creation & Sync

A sales rep creates a customer account in Salesforce and flags it for support. The account syncs with ServiceNow, authorizing ticket creation.

2. Ticket Creation & Priority

A customer reports an issue in ServiceNow, creating a ticket that syncs to Salesforce as a case. The sales team marks it “critical,” and the priority syncs to ServiceNow.

3. Support Activation & Updates

The ServiceNow team receives the flagged ticket, starts work, and updates the status, which syncs to Salesforce in real time.

4. Resolution & Closure

Once resolved, the ticket is closed in ServiceNow, and the status update reflects in Salesforce.

Additional benefits of ServiceNow-Salesforce integration

Improved Team Collaboration

Unified view of accounts and tickets enhances coordination between sales, support, and IT teams.

Faster Issue Resolution

Automated ticket creation in ServiceNow speeds up response to customer issues logged in Salesforce.

Enhanced Visibility

Full visibility into account status and ticket progress ensures no critical details are missed.

Automated Workflows

Changes in one system instantly reflect in the other, streamlining processes and reducing manual tasks.

Why choose ‘Enterprise-Grade’ over plugins for ServiceNow-Salesforce integration

When integrating ServiceNow and Salesforce, it’s crucial to select a solution that can handle the complexities of your business operations. While plugins may seem like a quick and easy option, they often fall short in providing the necessary features, scalability, and reliability for enterprise-level integrations.

Scale Across Huge Teams and Multiple Projects

OIM is designed to handle large volumes of data and complex workflows without sacrificing performance. The platform requires minimal administration and detailed documentation + support to ensure your teams extract maximum value.

Real-time Traceability

OIM offers a centralized, easy-to-use dashboard with detailed logging and monitoring features, allowing you to track every interaction and data transfer between ServiceNow and Salesforce. This is essential for troubleshooting issues, auditing compliance, and ensuring data integrity.

Ensure Rich, Accurate Data Always

With OIM – you not only sync data, but also understand the true context behind your data. It supports syncing links, mentions, in-line content with history, as well as comes with built-in failure recovery + conflict resolution.

Data Security and Compliance

Integrations are built with OIM security features, including encryption, role-based access controls and compliance with industry standards such as SOC 2. This level of security is critical for protecting sensitive customer data.

Data Integrity and Error Handling

OpsHub’s error handling features enhance the reliability of integration by ensuring that errors are managed smoothly without data loss or system downtime.

Business value provided

Better Resource
Utilization

Increase in
Customer Satisfaction

Growth in SLA
Turnaround Time

Custom Pricing for Your Environment

Professional

Ideal for organizations requiring 3-4 tool integration for standard or advance sync use cases.

Ultimate

Ideal for enterprises looking for multi-tool integration in a heavily regulated sector.

DevOps Leaders

DevOps Leaders

Digital Engineering or Transformation Leaders

Enterprise Architects

Digital Thread for DoD

Cloud Migration & Digital Transformation

Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

Software Development & Agile Engineering

IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Two-way, No-code ServiceNow Salesforce Integration

Trusted by the world’s leading enterprises

Why should you integrate ServiceNow with Salesforce?

With ServiceNow + Salesforce integration, teams can:

How to integrate ServiceNow-Salesforce in real-time

Automated Workflows

Seamless Bidirectional Sync

Limitless Control and Scalability

Easy steps to integrate ServiceNow and Salesforce

Step

Step

Step

Step

Common use cases: ServiceNow integration with Salesforce

Use Case:

Goal:

Scenario:

1. Account Creation & Sync

2. Ticket Creation & Priority

3. Support Activation & Updates

4. Resolution & Closure

Additional benefits of ServiceNow-Salesforce integration

Improved Team Collaboration

Faster Issue Resolution

Enhanced Visibility

Automated Workflows

Why choose ‘Enterprise-Grade’ over plugins for ServiceNow-Salesforce integration

Scale Across Huge Teams and Multiple Projects

Real-time Traceability

Ensure Rich, Accurate Data Always

Data Security and Compliance

Data Integrity and Error Handling

Business value provided

Custom Pricing for Your Environment

Professional

Ultimate

Get started with your Salesforce- ServiceNow integration today

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