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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

OpsHub Integration Manager

Bi-directional SolarWinds and Jira integration

Unify your support and engineering teams with a two-way sync between SolarWinds Service Desk and Atlassian Jira. No manual escalations. No lost context. Just faster, traceable incident resolution.

From incident intake to engineering action. Connected.

Service issues don’t stop at service desks. An incident raised in SolarWinds Service Desk often needs engineering work in Jira, but that transition is where things slow down. Details get trimmed, attachments don’t follow, and status updates turn into manual check-ins. IT teams lose visibility, engineers lose context, and resolution takes longer than it should.

OpsHub Integration Manager (OIM) bridges that gap with near real-time, bi-directional synchronization between SolarWinds Service Desk and Jira. Incidents and changes flow into Jira with full context, while progress, ownership changes, and resolutions sync back automatically. Both teams stay in their native tools, but work from the same, continuously updated record-so communication is clearer, and service delivery stays on track.

Trusted by the world’s leading enterprises

Why companies of all sizes love OpsHub section

Integration That Fits Your Workflow

No process changes. No team disruption. Whether you’re syncing 50 tickets or 5 million, OpsHub supports multi-instance, custom fields, and high-volume HubSpot Jira environments without forcing you into rigid templates.

Secure, Scalable, Zero-Plugin Setup

Configure everything in clicks, not code. Deploy and manage syncs through an intuitive UI or API – no scripts, no admin-level installs in Jira or HubSpot. The integration doesn’t break during upgrades, doesn’t require reinstallation or reconfiguration, and automatically resumes from where it left off once the system is back online.

The Richest Sync Experience Available

More than fields sync what matters. Comments, attachments, formatting, relationships, and hierarchy—all preserved across tools. Need custom mappings? OpsHub makes it easy.

Why you should integrate SolarWinds Service Desk and Jira

Incidents lose momentum during escalation : Manual escalation strips out impact, urgency, and attachments, slowing response. Integration carries incidents, and changes to engineering with full context intact.
Status updates don’t flow back : Engineering progress stays trapped in Jira, leaving service teams working with guesses and stale updates. Near real-time sync keeps SolarWinds aligned with actual delivery status.
Engineering works with partial information : Jira issues missing service history, classifications, or comments drive back-and-forth instead of resolution. Syncing fields, comments, and attachments keeps work actionable from day one.
Traceability breaks across systems : Without integration, incidents become hard to track from intake to closure. A unified audit trail preserves ownership, decisions, and outcomes across both tools.
Scale amplifies inefficiency : As incident volumes and Jira projects grow, manual handoffs quickly collapse under their own weight. Enterprise-grade integration scales across teams and projects without disrupting workflows.

How OpsHub Integration Manager integrates SolarWinds Service Desk and Jira

OpsHub Integration Manager is an enterprise-grade integration platform that connects SolarWinds Service Desk and Jira in near real time. It goes beyond basic entities’ sync by preserving full service and execution context across both systems.

SolarWinds Service Desk → Jira:
Incidents and changes, including priority, category, descriptions, comments, attachments, and links, etc.

Jira → SolarWinds Service Desk:
Issue status, tasks, assignee updates, comments, attachments, links and resolution details that keep customer-facing teams informed.

All updates flow bi-directionally and in near real time, maintaining links between incidents and engineering work, so both teams always see the full, current picture.

Unlike plugins, OpsHub runs externally using secure APIs, eliminating performance impact, admin risk, and breakage during upgrades. It adapts easily to custom fields, evolving workflows, and multiple Jira projects without forcing teams to change how they work.

The outcome: Escalations arrive in Jira with a full-service context. Updates flow back automatically. Both teams work faster, with fewer handoffs and no loss of traceability.

How to integrate SolarWinds and Jira using OIM

Step

Set up connection to SolarWinds and Jira.

Step

Select projects and entities to be synchronized.

Step

Define the sync direction and map fields across both systems.

Step

Activate the sync and monitor real-time performance via OIM’s dashboard.

Use Case: SolarWinds and Jira Integration

Problem Statement

Incidents and changes are managed in the SolarWinds Service Desk, while engineering work is executed in Jira. Without integration, escalations are manual, context gets trimmed, and updates don’t flow back. Service desk teams lose visibility; engineers lack service impact, and resolution slows due to constant back-and-forth.

Goal:

Keep support and engineering teams aligned through automated two-way data exchange between SolarWinds Service Desk and Jira.

A service desk analyst logs a high-priority incident in SolarWinds Service Desk.
OpsHub Integration Manager automatically creates a linked Jira issue, carrying over the full description, priority, attachments, and customer account details.
Developers work in Jira as usual, updating status, adding comments, and attaching resolution details.
OpsHub syncs those updates back to SolarWinds Service Desk, keeping the incident details current without manual follow-ups.
Now, the support team has clear visibility from intake to resolution; engineering stays focused on their development work in Jira. Similarly, the stakeholders get a holistic, auditable view of service delivery without duplicate work, chasing updates, or losing context.

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Digital Thread for DoD

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Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

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IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Bi-directional SolarWinds and Jira integration

From incident intake to engineering action. Connected.

Why companies of all sizes love OpsHub section

Why you should integrate SolarWinds Service Desk and Jira

How OpsHub Integration Manager integrates SolarWinds Service Desk and Jira

Use Case: SolarWinds and Jira Integration

Benefits of integration for SolarWinds Service Desk and Jira users

SolarWinds Service Desk users

Jira users

Get started with SolarWinds and Jira integration today!

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