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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

How to Integrate Zendesk and Rally

Watch how to streamline your ALM workflow by seamlessly integrating Zendesk and Rally Software using OpsHub Integration Manager (OIM). This video demonstrates an automatic bidirectional synchronization of work items between Zendesk and Rally, eliminating manual intervention and boosting collaboration. Take a look at how tickets created in Zendesk sync to Rally and updates made in Rally sync to Zendesk in real-time providing complete visibility between both systems. Watch the video to see how this integration can enhance your ALM process, ensuring complete visibility for all teams in real-time.

Video Transcript

Hello everyone! This demo is regarding the sync of work items between Zendesk and Rally. So, here in Zendesk we have two tickets created. This sync will be criteria-based, so, let me open that. So, basically these two tickets from Zendesk will be syncing to Rally. Currently, we only have one single work item named as Secure Login present in Rally. This is a user story. As I mentioned that this will be criteria-based sync, we will be sending work items that are in the particular group developer.

We have basic details present here as the title, priority, tags, status and description as well as comment. Here, in Zendesk, description is considered as comment. Moving forward to the other ticket, this ticket is assigned to the group support. So, this particular ticket should not sync to the target system that is our Rally. If I come back to Rally, we have this user story present here. This user story along with all the along with this inline image as well we will sync back to Zendesk. Now, here we have the integration running and soon we will be seeing data syncing into the Rally demo project.

So, if we see this database VPN down was the particular work item ticket that was meeting the criteria that is developer and this particular ticket that is under the group support will not sync back to our Rally. So, we have this database VPN. Down here, we have the description which is preserved in the formatting. We have the image. We have the discussion here which is adding the inline image as well.

Moreover, moving forward we have the entity link or these Zendesk tickets present here and the priority and the status as present in the sender state. So, here the status is Open. In a similar manner, the status here is also open. Also, if we check in Zendesk, we also have the remote ID and remote link to the user story present in Rally.
So now, I will just go back to the plans here under user stories. So, we are expecting this particular user story secure login to sync back to Zendesk. So, if I check here, we have the secure login present there will just open this. So, we have the description as I have mentioned earlier that Zendesk considers description to be as a comment and I have the description here. The inline images are present here. Also, the status is open and the tags that were present there are present here as well. Also, the priority is high, and we have the remote ID and remote link as well. Now to the already send user stories. So, what I will do is I will update this particular user story. I will update the description.

Well, rather than updating the description, I will prefer adding a comment over it, because description in Zendesk can’t be updated.
Also, I’ll be changing the status from open to Retest and I will be changing the priority from high to highest. So, after making these required changes, these changes should sync back to Zendesk here. This was the ticket that we updated and, if you see, we have this particular comment which I have seen less than a minute ago. The developer team will be looking into this issue, and Retest is mapped with Pending. So, the status has changed to pending. Also, we changed the priority to highest, so here the priority has changed to urgent. So, that’s all for this demo. Thank you.

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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

How to Integrate Zendesk and Rally

Experience seamless integration & eliminate data silos with OIM

Video Transcript

Experience seamless integration & eliminate data silos with OIM