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Integrate Zendesk with Blueprint and Azure DevOps Server

Bi-directional real-time sync with OpsHub Integration Manager

The integration of Zendesk with Blueprint and Azure DevOps Server (TFS) brings the business and product development teams together to accelerate product development and efficiently resolve customer issues.

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Zendesk – Blueprint and Azure DevOps Server (TFS) Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role. While the choice of systems impacts the productivity of a team, the cross-functional collaboration brings in collective wisdom to take better decisions, faster. Best-of-breed systems such as Zendesk, Blueprint, and Azure DevOps Server (TFS) bring rich functionalities to the ecosystem. By integrating Zendesk with Blueprint and Azure DevOps Server (TFS), enterprises can keep the business and product development team focused on customer priorities and diminish collaboration barriers that otherwise lead to quality issues, delivery delays, and financial loss.

How Zendesk – Blueprint – Azure DevOps Server (TFS) integration is beneficial for an enterprise

Channelize defects or enhancement requests coming from customers in each system

Trace the requirement breakdown completely – access the features, product backlogs, tasks associated with the requirement

Get complete context of the business requirement and receive real-time updates when there is a change in the plan

Coordinate on the delivery timelines seamlessly with concurrent updates on changes

Trusted by the world’s leading enterprises

ABB
AirBus
AMD
American Express
Bosch eBike System
CTCT
Charter Communication
DCSS
Deloitte(State of Florida)
Elevance Health
GLIC
Guggenheim Partners
Hersheys
Lear Corporation
Lockheed Martin (Huntsville)
Micron
OSRAM
Panasonic Avionics
Philips IGT HealthTech
Raspberry Pi
Roche
SAIC (Direct)
Schaeffler
Socionext
UPMC
Western Digital
Mastercard
GE-Vernova
UPS
Avanade (via Accenture)
Bank of America
Carl Zeiss
Daimler Truck
EY
MMC
Nestle
Siemens

With Zendesk + Blueprint + Azure DevOps Server (TFS) integration, enterprises can:

  • Make better and faster decisions
  • Accelerater customer response time
  • Ensure complete traceability of a ‘requirement’
  • Get full context of customer requirements and priorities
  • Leverage the best of functionality and collaboration in the delivery ecosystem

How OpsHub Integration Manager integrates Zendesk, Blueprint and Azure DevOps Server (TFS)

Sync your business-critical data in minutes with OpsHub’s Enterprise-Grade Integration

OpsHub Integration Manager integrates Zendesk, Blueprint and Azure DevOps Server (TFS) – all three to each other in a bidirectional manner. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘requirements’ from Blueprint automatically synchronize to Azure DevOps Server (TFS) & Zendesk and all the entities and details associated with the ‘requirement’ synchronize back to Blueprint.

5 Easy Steps to Integrate Zendesk, Blueprint and Azure DevOps Server (TFS)

01
Step

Configure the Zendesk, Blueprint and Azure DevOps Server (TFS) with authentication details in OIM.

02
Step

Select the projects in Zendesk, Blueprint and Azure DevOps Server (TFS) to be synchronized.

03
Step

Choose the entities to synchronize, such as requirements, tasks, and bugs.

04
Step

Define the sync direction (one-way or two-way) and map relevant fields for synchronization.

05
Step

Activate the sync and monitor integration performance through OIM’s  dashboard.

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Use Case: Zendesk Integration with Blueprint and Azure DevOps Server (TFS)

Problem statement:

When the product management, IT service management, and development systems are not integrated, the teams must manually communicate for each request coming from the customer and that can be very time consuming.

Solution:

When Blueprint, Zendesk, and Azure DevOps Server (TFS) are integrated, a defect/enhancement request coming from the customer would be successfully channelized in each system.

Scenario:

  • Customer logs a ticket in Zendesk.
  • The support team identifies the ticket as an ‘enhancement request’.
  • The ‘enhancement request’ synchronizes to Blueprint as a ‘feature’.
  • The product management team, working in Blueprint, defines the delivery deadline of the ‘feature’ and assigns it to the development team.
  • The development team, using Azure DevOps Server (TFS), works on the ‘feature’. Once the feature is completed and tested, the development team marks the status of the ‘feature’ as ‘closed’.
  • The status synchronizes to both Zendesk and Blueprint, and the respective entities – ‘feature’ in Blueprint and ‘enhancement request’ in Zendesk are ‘completed’ as well.

Benefits of integration for Zendesk, Blueprint and Azure DevOps Server (TFS) users

Zendesk & Azure DevOps Server (TFS) users

  • Access and real-time updates to the business requirements within Azure DevOps Server (TFS) & Zendesk
  • Complete view into the business goals, logics, targets, and defects
  • Automatic synchronization of development work & tickets to Blueprint saves time that would otherwise go in manual synchronization

Blueprint users

  • Traceability for business requirements throughout the development and QA lifecycle
  • Visibility into quality of development work
  • Reduced dependency on manual communication for business decision making
Business value provided

Better Resource
Utilization

0%

Increase in
Customer Satisfaction

0%

Growth in SLA
Turnaround Time

0%

Get started with Zendesk – Blueprint and Azure DevOps today!

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