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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

Share: The defense industry is entering a pivotal phase of transformation. With the release of DoDI 5000.97, the U.S. Department of Defense (DoD) has made

IntegrateZendesk with GitHub and Digital.ai Agility

Bi-directional real-time sync with OpsHub Integration Manager

The integration of Zendesk with GitHub and Digital.ai Agility provides the project management team complete traceability for any ticket (incident, problem, or defect)raised by a customer.

Zendesk – GitHub – Digital.ai Agility Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role. While the choice of systems impacts the productivity of a team, the cross-functional collaboration helps the teams get complete context of the business requirements.

Best-of-breed systems such as Zendesk, GitHub, and Digital.ai Agility (Formerly VersionOne) bring rich functionalities to the ecosystem. When GitHub is integrated with Digital.ai Agility and Zendesk, all stakeholders have real-time visibility into the commits made by the development team. It is also easier to enforce authentic commits against each work item, and access the changes/edits made to the commit files from Digital.ai Agility itself.

How Zendesk – GitHub – Digital.ai Agility integration is beneficial for an enterprise

Track commit volume, track commit trends and edits/changes to commit files in real-time

Enforce authentic commits to make sure each commit is happening against a scheduled and open workitem

Eliminate manual effort to close Digital.ai Agility & Zendesk work items by automating the state transition on GitHub commit

Trusted by the world’s leading enterprises

With Zendesk + GitHub + Digital.ai Agility integration, enterprises can:

Make better and faster decisions
Accelerate customer response time
Ensure complete traceability of a ‘requirement’
Get full context of customer requirements and priorities
Leverage the best of functionality and collaboration in the delivery ecosystem.

How OpsHub Integration Manager integrates Zendesk, GitHub and Digital.ai Agility

Sync your business-critical data in minutes with OpsHub’s Enterprise-Grade Integration

OpsHub Integration Manager integrates Zendesk with GitHub and Digital.ai Agility (Formerly VersionOne) bidirectionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All the details related to a commit made against a work item in Digital.ai Agility can be tracked from Digital.ai Agility itself. For example, for each commit that the development team makes in GitHub, GitHub synchronizes a ‘commit entity’ linked to the specific requirement id back to Digital.ai Agility. Each ‘commit entity’ includes information such as ‘who did the commit?’, ‘when was the commit done?’, and ‘which part of the code was committed?’. The support team, using Zendesk, is also up-to-date with the status of a ticket (incident, problem, or defect) raised by a customer.

5 Easy Steps to Integrate Zendesk, GitHub and Digital.ai Agility

Step

Configure the Zendesk, GitHub and Digital.ai Agility with authentication details in OIM.

Step

Select the projects in Zendesk, GitHub and Digital.ai Agility to be synchronized.

Step

Choose the entities to synchronize, such as requirements, tasks, and bugs.

Step

Define the sync direction (one-way or two-way) and map relevant fields for synchronization.

Step

Activate the sync and monitor integration performance through OIM’s dashboard.

Use Case: Zendesk Integration with GitHub and Digital.ai Agility

Problem statement:

Lack of commit traceability means development and support teams must manually update their systems after successful commit against a work item.

Solution:

If Digital.ai Agility (Formerly VersionOne), GitHub, and Zendesk are integrated using OpsHub Integration Manager, the build results will be automatically synchronized to all the integrated systems.

Scenario:

A support team member logs an incident in Zendesk.
The development team traces it as a ‘defect’ in Digital.ai Agility.
The development team works on the ‘defect’ in Digital.ai Agility and commits the changes against the ‘defect’ in GitHub.
OpsHub Integration Manager synchronizes the commit information to Digital.ai Agility as a ‘change set’ in the associated defect.
The change also reflects in Zendesk.

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Digital Thread for DoD

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IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

IntegrateZendesk with GitHub and Digital.ai Agility

Zendesk – GitHub – Digital.ai Agility Integration Overview

How Zendesk – GitHub – Digital.ai Agility integration is beneficial for an enterprise

Trusted by the world’s leading enterprises

With Zendesk + GitHub + Digital.ai Agility integration, enterprises can:

How OpsHub Integration Manager integrates Zendesk, GitHub and Digital.ai Agility

Sync your business-critical data in minutes with OpsHub’s Enterprise-Grade Integration

5 Easy Steps to Integrate Zendesk, GitHub and Digital.ai Agility

Step

Step

Step

Step

Step

Use Case: Zendesk Integration with GitHub and Digital.ai Agility

Problem statement:

Solution:

Scenario:

Benefits of integration for Zendesk, GitHub and Digital.ai Agility users

Zendesk & GitHub users

Digital.ai Agility users

Business value provided

Get started with Zendesk – GitHub and Digital.ai Agility Integration today!

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