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Integrate Zendesk with Azure DevOps

Bi-directional real-time sync with OpsHub Integration Manager

Ensure end-to-end traceability between support tickets and engineering work items, enabling better context, faster resolution, and smoother collaboration.

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Zendesk – Azure DevOps Integration Overview

The Zendesk Azure DevOps integration empowers DevOps teams with end-to-end visibility, seamless automation, and real-time collaboration. By reducing manual work and streamlining issue tracking between customer support and development, teams can resolve tickets faster and focus on delivering high-quality solutions efficiently.

How Zendesk – Azure DevOps integration is beneficial for an enterprise

Channelize defects or enhancement requests coming from customers in each system.

Trace the requirement breakdown completely – access the features, product backlogs, tasks associated with the requirement.

Get complete context of the business requirement and receive real-time updates when there is a change in the plan.

Coordinate on the delivery timelines seamlessly with concurrent updates on changes.

Trusted by the world’s leading enterprises

ABB
AirBus
AMD
American Express
Bosch eBike System
CTCT
Charter Communication
DCSS
Deloitte(State of Florida)
Elevance Health
GLIC
Guggenheim Partners
Hersheys
Lear Corporation
Lockheed Martin (Huntsville)
Micron
OSRAM
Panasonic Avionics
Philips IGT HealthTech
Raspberry Pi
Roche
SAIC (Direct)
Schaeffler
Socionext
UPMC
Western Digital
Mastercard
GE-Vernova
UPS
Avanade (via Accenture)
Bank of America
Carl Zeiss
Daimler Truck
EY
MMC
Nestle
Siemens

With Zendesk – Azure DevOps integration, enterprises can:

  • Make better and faster decisions
  • Accelerate customer response time
  • Ensure complete traceability of a ‘requirement’
  • Get full context of customer requirements and priorities
  • Leverage the best of functionality and collaboration in the delivery ecosystem
Zendesk & Azure DevOps integration

How OpsHub Integration Manager integrates Zendesk and Azure DevOps

Sync your business-critical data in minutes with OpsHub’s Enterprise-Grade Integration

OpsHub Integration Manager enables seamless Zendesk Azure DevOps integration with real-time, bi-directional sync. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘requirements’ from Zendesk automatically synchronize to Azure DevOps and all the details associated with the ‘requirement’ synchronize back to Zendesk.

5 Easy Steps to Integrate Zendesk and Azure DevOps:

01
Step

Configure the Zendesk and Azure DevOps connectors with authentication details in OIM.

02
Step

Select the projects in Zendesk and Azure DevOps to be synchronized.

03
Step

Choose the entities to synchronize, such as requirements, tasks, and bugs.

04
Step

Define the sync direction (one-way or two-way) and map relevant fields for synchronization.

05
Step

Activate the sync and monitor integration performance through OIM’s  dashboard.

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Benefits of integration for Zendesk and Azure DevOps users

Azure DevOps users

  • Traceability for business requirements throughout the ALM tool chain
  • Access to complete development plan
  • Visibility into the progress of development work
  • No dependency on manual communication for making business decisions

Zendesk users

  • Access and real-time updates to the development status within Zendesk
  • No dependency on manual communication to Easy to trace relationship between various work entities
Business value provided

Better Resource
Utilization

0%

Increase in
Customer Satisfaction

0%

Growth in SLA
Turnaround Time

0%

Get started with Zendesk Azure DevOps Integration today!

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