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OpsHub Integration Manager

Bidirectional integration for Broadcom Service Desk Manager and Azure DevOps

Synchronize CA SDM and Azure DevOps with reliable, bidirectional synchronization that keeps service and development teams aligned. OpsHub keeps links, comments, attachments, status, and otherchanges synchronized in near real time using secure native APIs and user-friendly no-code mappings, helping teams stay connected without changing existing workflows.

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Bridge service management and development workflows

When incidents, problems, or change requests move from CA SDM to Azure DevOps, critical context often gets fragmented. Attachments, comments, and updates don’t consistently flow across systems, forcing teams to fill in gaps manually.

This leads to delays, repeated back-and-forth, and slower resolution cycles.

OpsHub eliminates these gaps with most reliable, near real-time synchronization. Data flows continuously in both directions with built-in retries and data transformation, ensuring both teams always work with accurate, up-to-date information.

Why Companies of All Sizes Love OpsHub

Integration that works automatically without requiring manual trigger

Set up integrations quickly using a no-code approach with reusable mappings. Configure system and custom fields, workflows, and work item types without scripting, while keeping existing processes unchanged and easy to scale across small or large teams and projects.

Easy and secure setup without having to install plugins in CASDM or ADO

OpsHub runs externally using CASDM and ADO native APIs, with no plugins, no firewall changes, and no elevated admin access required. Its scalable architecture supports multiple teams, tools, and environments without impacting performance of CASDM and ADO.

High-fidelity, most-reliable synchronization

Data flows with full context, including attachments, comments, links, work item history, and custom fields. Ensures 100% eventual consistency with built-in handling of failures, downtime, and conflicts, so both systems stay aligned and secure at all times.

Why integrate Broadcom Service Desk Manager (CA SDM) and Azure DevOps

Service and development teams work separately: Incidents are managed in CA SDM, while fixes happen in Azure DevOps. Without integration, teams work in their own tools and stay loosely connected.
Critical context gets lost during handoffs: Important details like attachments, comments, and updates don’t fully transfer, leaving developers without the complete picture.
Scaling coordination becomes complex: As ticket volumes and teams grow, maintaining alignment manually becomes inefficient and error prone.
Resolution cycles slow down: Manual ticket creation and updates introduce delays, increasing time to resolution, and impacting service quality.
No real-time visibility across teams: Stakeholders lack a unified view of incident progress, making tracking and reporting difficult.

How OpsHub Integration Manager connects CA SDM and Azure DevOps

OIM keeps CA SDM and ADO continuously synchronized, so service and development teams always work with the latest information.

CA SDM to Azure DevOps:

Incidents, Problems, Change Requests, and Issues are synchronized into ADO with related details such as comments, attachments, priorities, custom fields, and status updates, giving development teams the full context needed to act quickly.

Azure DevOps to CA SDM:

Updates from ADO automatically synchronize back into CA SDM, including work item changes, comments, status updates, and progress tracking. OpsHub also supports synchronization across Azure DevOps work items, tests, pipelines, areas, iterations, dashboards, and more, improving visibility across teams.

OpsHub uses secure native APIs and a no-code integration approach to simplify synchronization across systems and making it the most reliable integration option. By processing only changed data and avoiding full scans, OpsHub reduces processing load on CASDM and ADO, while keeping both platforms continuously updated and aligned.

The outcome: The outcome: Better visibility across incidents and development progress, faster resolution, and aligned service and development teams.

Integrate CA SDM and Azure DevOps in 4 easy steps

Step

Configure CA SDM and Azure DevOps connections

Step

Select projects and entities to be synchronized

Step

Define sync direction and filters

Step

Map fields and activate synchronization

Use case: CA SDM and Azure DevOps integration

Problem Statement

Incidents are managed in CA SDM, while resolution happens in Azure DevOps. Without integration, teams depend on manual ticket creation and status updates, leading to delays and loss of context.

Goal

Enable seamless, bidirectional synchronization between CA SDM and Azure DevOps to accelerate incident resolution and maintain full visibility.

Scenario

An incident is created in CA SDM with full details including attachments and comments
OpsHub automatically creates a linked Azure DevOps work item with the same context
Developers work in Azure DevOps, updating status, adding comments, and tracking progress
OpsHub synchronizes these updates back to CA SDM in near real time
The result: IT and engineering teams stay aligned from incident creation to resolution without manual effort

Both teams work in their own platforms while data stays consistent and traceable.

Benefits for teams

CA SDM users

Azure DevOps users

Business value offered numbers

Better Resource
Utilization

Increase in
Customer Satisfaction

Growth in SLA
Turnaround Time

DevOps Leaders

DevOps Leaders

Digital Engineering or Transformation Leaders

Enterprise Architects

Cloud Migration & Digital Transformation

Digital Thread and Compliance

Smart Engineering for AI, Co-Pilot Initiatives

Software Development & Agile Engineering

IT Service Management & Customer Support

Product Lifecycle Management & Systems Engineering

Requirements Management for Regulated Industries

Bidirectional integration for Broadcom Service Desk Manager and Azure DevOps

Bridge service management and development workflows

Why Companies of All Sizes Love OpsHub

Why integrate Broadcom Service Desk Manager (CA SDM) and Azure DevOps

How OpsHub Integration Manager connects CA SDM and Azure DevOps

Use case: CA SDM and Azure DevOps integration

Benefits for teams

CA SDM users

Azure DevOps users

Get Started with your integration today!

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