OpsHub Integration Manager vs Getint

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Getint supports basic integrations through the UI, but inline images and user mentions in rich text fields like descriptions and repro steps aren’t supported. Getint executes one project at a time at fixed intervals by default, limiting speed and scalability with parallel processing available with additional support. OpsHub Integration Manager (OIM), in contrast, handles basic syncs and transformations out-of-the-box through guided UI (no scripting required) and supports inline images and user mentions in rich text fields like description and repro steps. For advanced use cases, both tools support via UI or script.

Terms

Key terms

Service account access

Service account access defines how systems are connected for synchronization. Some platforms require elevated permissions to function, which can expose broader system control than necessary.

Parallel processing

The ability to run multiple integrations simultaneously so that one integration's execution does not block or delay another, keeping all teams current in real time.

Data fidelity

How accurately and completely data is synchronized between systems, including comments, mentions, and history.

Orphan records

Orphan data refers to records that remain in the target system even after they are deleted or changed in the source system, creating inconsistencies

Operational Governance & Auditability

The ability to clearly audit how integrations are configured, monitor their status in real time, and track who changed settings and when essential for compliance and enterprise oversight.

Basic integration

Basic Integration means integrating basic fields like title, description, status, for basic work items like requirements, defects, features.

At a glance

Quick comparison table

Feature	OpsHub	Getint
Change detection	Polling-based change detection with configurable synchronization frequency	Polling-based change detection with configurable synchronization intervals
Parallel sync processing	Parallel sync processing by default	Sequential sync processing by default; parallel sync processing to be enabled with additional support
Access requirements	Standard service account with no admin access	Recommends admin-level permissions for setup & on-going sync
History synchronization	Full work item lifecycle history is maintained	Current state of items is synced - no history
Work item deletion sync	Deletions reflected and deprecated across systems	Target item stops syncing; remains as an orphan record
Entity mentions sync	Entity mentions are accurately linked to the respective entities in the target system	Entity mentions appear as plain URLs referencing the original source system items
User @mention sync	User mentions automatically synced and preserved in the target tool.	User mentions not supported
Inline image sync	Inline images supported in all rich text fields like description & repro steps and comments	Inline images supported in comments, not supported in description & repro steps
Issue type sync	Issue type changed in target if supported. Otherwise, new issue created and old issue marked deprecated.	Type changes require manual updates or a separate synchronization setup
Conflict resolution	Primary, secondary & additive merge strategies	Primary & secondary approaches
Configuration auditing	Full audit trail showing who changed what and when	No documented audit trail for configuration changes
Failure notifications	Alerts sent to configured team members	Have built-in failure notifications support
Free edition	Community edition available	Free tier for Jira via Atlassian Marketplace for upto 10 users
Ecosystem orientation	Vendor-agnostic - supports diverse enterprise toolchains	Atlassian-first approach with ~15 major tool integrations
API Configuration	Automate integration setup and mappings via APIs	Manual configuration through UI
Test automation support	Automation toolkit available for integration testing	No native integration test automation toolkit
Custom connector development	Build custom connectors using available SDK/toolkit	Custom connector development requires vendor support

Core difference

Core difference: Setup, maintenance cost & data fidelity

Getint supports basic integrations through the UI, but inline images and user mentions in rich text fields such as descriptions and repro steps aren’t supported. In contrast, OpsHub Integration Manager (OIM) supports inline images and user mentions in rich text fields, including descriptions and repro steps. OIM is centrally administered, with no plugins installed in the end systems. In contrast, Getint uses a plugin-based approach, which can require additional maintenance and add load to the end systems.

Sync

What actually gets synchronized

Getint handles fields, comments, attachments, and links, but can leave orphaned records when entities are deleted or when the issue type or project is changed. In rich text fields, text is synced, but images and user mentions are skipped. In contrast, OpsHub Integration Manager (OIM) captures and synchronizes changes including comments, type changes, and rich text to maintain data consistency without additional scripting.

Full collaboration context preserved

@mention synchronization: Supports both entity and user mentions in rich-text fields.
Work item deletion synchronization: The target work item is marked as deprecated, preventing orphaned records.
Work item type changes: Maintained without creating duplicate records.
Rich text, attachments, inline images, comments, and rank: Synchronized bidirectionally.
Additional artifacts: Integrates folders, modules, iterations, test steps, and test assets.
Comment author impersonation: Fully supported, preserving the original author.

Gaps in context cause rework

Entity mentions: Not supported
User @mentions: supported only for comments
Inline images: Supported in comments; not supported in rich text fields
Deleted items: Stop synchronizing but remain in the destination system, requiring manual cleanup.
History synchronization: Not supported; only the current state of items is synchronized.

Transformation Fidelity

Getint preserves simple text formatting by default; however, inline images and user mentions are not preserved. In contrast, OpsHub Integration Manager (OIM) supports simple text formatting, inline images, and user mentions out of the box in the target system.

Designed for no-loss transformation: Data is not just moved but accurately preserved and transformed between systems.
Format differences: Handles differences in time formats and rich-text formats out of the box, helping maintain the readability and usability of data after synchronization.
User mapping: Automatically maps users based on usernames and email addresses.

Text formatting: Formatting such as bold and italics is preserved, but inline images and user mentions are not currently preserved.
Format transformation: Transformations between formats (e.g., HTML to Wiki) can be performed without scripting for simple formatting.
User mapping: Requires one-to-one manual mapping, increasing the setup effort.

Operational control & governance

Visibility into what's running and who changed what

Security & Data Integrity

What level of access does the integration need?

Getint recommends administrator-level access for setup and, for some connectors, ongoing synchronization. In contrast, OIM works with standard service accounts without elevated permissions for both setup and ongoing synchronization across all connectors.

No elevated access needed

Recommend admin access to connect

Pricing

Pricing and total cost of ownership

Getint may look cheaper initially, but the total cost can increase when not all data and context are synced, requiring additional time and support to handle missing information, manual workarounds, and ongoing maintenance. OpsHub Integration Manager may have higher upfront pricing but can reduce overall costs by preserving more context and minimizing manual effort.

Free tier for Jira via Atlassian Marketplace for upto 10 users
Jira integrations priced by Jira user count
Team plan starts at $1,800/year
Professional plan starts at $4,800/year
Enterprise pricing available on request

Support & ecosystem

Support and ecosystem breadth

Getint offers a more limited, Atlassian-focused ecosystem, while OpsHub provides broad tool support, strong integration expertise, and continuous product improvements.

Vendor-agnostic platform with a customer-driven roadmap

OIM supports over 70 enterprise and legacy tools across diverse ecosystems.
Works seamlessly with custom and homegrown systems.
Continuously evolves with a product roadmap driven by customer needs.
Delivers frequent product updates, typically every 7–10 days.

Atlassian-first ecosystem, growing connector list

Architecture

Architecture that drives performance and scalability

Getint provides basic integrations through its UI using a plugin-based architecture. However, inline images and user mentions in rich-text fields are not supported, and parallel processing requires additional configuration or support. In contrast, OpsHub Integration Manager uses a centrally administered architecture, eliminating the need to install plugins on connected end systems. It also handles data transformations natively and supports parallel processing for faster synchronization.

Hub-and-spoke integration model: A central system connects and manages all integrated tools.
Parallel processing: Supported by default, allowing multiple integrations to run simultaneously.
User mapping: Handled automatically using usernames and email addresses.
Configuration: Managed through the UI and reusable across integrations.
Built-in REST APIs: Available to automate integration setup and configuration.

Point-to-point integration model: Each system is connected separately.
Sequential processing: Integrations run one after another by default; parallel processing can be enabled with additional support
User mapping: Requires one-to-one manual mapping.
Integration tool API: No tool API is available to automate integration setup and configuration.

Common objections

Common objections addressed

"We have a few integrations right now. Isn't Getint simpler to get started?"

For very small teams with two or three tool connections and simple requirements, Getint’s quick-start setup can genuinely be faster. The question is what happens next. Granting administrator access from day one and building your synchronization architecture around sequential processing by default can create constraints as your organization grows. Additional support may be required for parallel processing, subject to the applicable offering, and there is a 15-tool limit. These constraints can become expensive to address later as your integration needs expand. OpsHub’s Community Edition is free and designed to start simple while scaling without requiring re-platforming.

"We don't need history sync right now."

Most teams don’t—until they plan a migration, face a compliance audit, or onboard a new tool in the middle of a project. Platforms without history synchronization may require supplemental tooling to support these scenarios. Starting with OpsHub helps avoid that rework.

"Our team is Jira-centric. Won't Getint be the more natural fit?"

If Jira is genuinely the only tool you need to connect, Getint’s availability in the Atlassian Marketplace and Jira-focused approach may be convenient. However, Getint uses a plugin-based architecture, which means an additional component needs to be installed and maintained within the Jira environment. Its synchronization capabilities also have limitations with richer content, such as inline images and user mentions. As your integration needs expand to ServiceNow, Azure DevOps, Rally, or other non-Atlassian systems, OpsHub’s centrally administered architecture and 70+ connectors can help reduce the need for tool-specific plugins and ongoing maintenance.

"We can manage if images and user mentions in descriptions and repro steps are not synced"

If your teams are comfortable syncing only the text from descriptions and repro steps, it may seem acceptable. But images are often essential, especially in repro steps where screenshots show the exact problem, while user mentions provide important context about who needs to act. If these elements are not synchronized, teams may need to exchange them manually or refer back to the source system, slowing troubleshooting, collaboration, and delivery. At that point, the integration loses much of its value. OpsHub Integration Manager preserves rich-text content, including inline images and user mentions, so teams have the same context across systems.

Frequently Asked Questions

Why does Getint require admin permissions, and what are the risks?

Admin access is recommended for setup and on-going sync for some connectors. In a system like Jira, admin access grants control over users, projects, workflows, permissions, and delete operations. From a security standpoint, this means the integration holds far broader access than it actually needs violating the principle of least privilege and creating a broad audit and compliance surface.

What sync capabilities does Getint lack compared to OpsHub?

Getint does not support: entity mention sync, full revision history sync, deletion propagation (orphan records are left behind), work item type conversion sync, or comment author impersonation for Azure DevOps. User @mention sync requires manual configuration and degrades performance. Inline image sync in comments is supported; not supported in rich text fields like description & repro steps. OpsHub Integration Manager supports all of these natively.

Does OpsHub offer a free edition?

Yes. OpsHub offers a free Community Edition that supports integrations between tools including Jira, Azure DevOps, ServiceNow, Rally, and ALM making it possible to start with a production-grade integration platform at no cost, and scale into paid tiers as needs grow without re-platforming.

Can OpsHub be deployed on-premise?

Yes. OpsHub supports full on-premise deployment, giving organizations complete control over where data resides and how the platform is configured critical for regulated industries, government environments, and organizations with strict data residency requirements. A hosted option is also available for teams that prefer a managed deployment.

Making your decision

Decision guide

Sync delays from sequential processing would affect team productivity or release cadence
Your toolchain spans more than a handful of tools, or includes non-Atlassian systems
Full work item history must be preserved across systems
Collaboration context mentions, inline images, rich text must carry accurately
Compliance, audit trails, or governance controls are required
You need REST APIs to automate configuration and monitoring at scale
You want a free tier to start without re-platforming later
Your team needs failure alerts and proactive sync monitoring
You need to connect a custom or proprietary tool using an SDK

Your toolchain is small and Atlassian-centric
You need quick setup for basic field, status, and comment sync
Integration volume is low enough that sequential processing won't cause meaningful delays
History, entity mentions, and deletion sync are not required
Admin access for the integration service account is acceptable under your security policy
Your toolchain fits within Getint's ~15 supported connectors

See OpsHub in action

See how enterprise teams integrate tools without scripting overhead

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